About Us

WELCOME

Welcome to Sound-Affair.com where we have extensive experience of buying, selling and part exchanging pre-owned Bang and Olufsen products around the world.

We are passionate about providing the best service available and will always go that extra mile. We invite all of our customers to review us on Trustpilot and nothing matters more to us than getting excellent reviews from really happy customers.

Because we keep our overheads down by having no official “showroom” we are able to source only the highest quality used Bang and Olufsen equipment and still sell it for the very best prices on-line.

TAKING CUSTOMER SERVICE SERIOUSLY

We offer the highest standard of service to our customers, with help and advice always available both online and over the telephone. All of our products go through a high standard of inspection, cleaning and testing to ensure our customers receive their equipment in a condition as close to new as possible. Bang and Olufsen products are of course well known throughout the world for their high standard of build quality, using only the best materials from both a design and functionality perspective. A combination of this and our excellent quality control allows us to offer some of the longest guarantees available on pre-owned Bang and Olufsen.

TRANSPARENCY AND HONESTY

We at Sound-Affair are proud of the service we provide throughout every step of our relationship with you.

• Step 1 where we will listen to you and your requirements and advise you on your system set-ups.
• Step 2 of your buying experience where you will see that your product is photographed from all angles in our studio with any imperfections clearly illustrated, to make sure that what you see is exactly what you get.
• Step 3 where your fully inspected, tested and cleaned product is packaged carefully in original moulded Bang and Olufsen boxes.
• Step 4 where it is sent fully insured and tracked with carefully selected and trustworthy couriers.
• Step 5 where we are available again to advise on any set-up/programming issues that you have and guarantee that if you are not absolutely 100% satisfied with your purchase that you can return it to us within 14 days.
• Step 6 where because we are working with premium products, we offer a 1 year warranty on nearly all products.

PAYMENTS

We have a secure online WorldPay payment system, where payments can be made with most major credit/debit cards. 

We also take Amazon Payments if you are already an Amazon Customer. This is the fastest, easiest and safest way to pay online and on mobile using the information already stored in your Amazon account to login and pay conveniently. 

For World Wide customers we usually take Bank Transfers – please get in touch for full details. 

Please note, we do not store credit card details nor do we share customer details with any 3rd parties.